Refund Policy
Cancel anytime
City Tap is month to month. Cancel from your dashboard and you will not be billed again. Your membership stays active until the end of the month you already paid for.
Unused months
Because membership unlocks savings immediately, monthly fees are generally non-refundable once a month has started. If you cancel and haven't redeemed any offer during the current month, contact us and we'll review your request.
Billing problems
Charged twice, charged after cancelling, or charged the wrong amount? Contact us and we'll correct it and refund the difference through Stripe.
Offers not honored
If a business refuses a valid member offer, report it from the business page. We follow up with the merchant and can remove partners who don't honor their deals.
Need help with a charge? Contact City Tap.